Frequently Asked Questions
Everything you need to know about your next premium instrument purchase.
How do you ensure the safety of guitars during shipping?
Every instrument at HiEndGuitar undergoes a professional inspection and is packed using climate-controlled materials, heavy-duty double-walled boxes, and internal bracing to ensure it arrives in perfect tuning and condition.
What is your return policy for high-end instruments?
We offer a 14-day evaluation period. If the instrument does not meet your expectations, you can return it in its original condition for a full refund, minus shipping costs and a restocking fee where applicable.
Do you offer financing options for premium gear?
Yes, we partner with specialized providers to offer flexible monthly payment plans, allowing you to secure your dream guitar now and pay over time.
Are the guitars set up before they are sent out?
Absolutely. Our master luthiers perform a comprehensive setup on every guitar, including neck adjustment, intonation, and action height, tailored to the specific model's optimal performance standards.
Do you ship internationally?
We ship worldwide via insured express couriers. Please note that international orders may be subject to local customs duties and CITES regulations depending on the wood species used in the instrument.
How can I verify the authenticity of a vintage or pre-owned guitar?
All pre-owned inventory comes with a HiEndGuitar Certificate of Authenticity and a detailed condition report. We verify serial numbers, hardware components, and electronics to guarantee 100% original specifications.